Online Terms & Conditions
Welcome to the www.ardere.com website (the “website”) terms and conditions. ARDERE Limited (“ARDERE”, “we”, “us” or “our”) provides the services available on the website. The Customer’s (“Customer”, “you” or “your”) use of this website is governed by these terms and conditions set out below. Please read the following (along with our Privacy and Cookies policy) carefully to understand our views and practices regarding your use of the website. By using any part of this website, completing your customer registration with us and/or placing an order on the website you agree to be bound by the terms and conditions. These term and conditions are applicable to the supply of products made by the seller (ARDERE) to the Customer.
These terms and conditions and your use of the website are governed by English Law and you agree to submit the non-exclusive jurisdiction of the English Court. This does not affect your statutory rights.
1.1. All prices are quoted in GBP sterling and are inclusive of VAT (as may be prescribed by law from time to time), unless otherwise specified.
1.2. Postage and packing prices will be charged in addition to the price of any goods, and are stated individually on the website.
2.1. Online payment will be provided in a secure environment. Payments must be made in GBP Sterling and by either Paypal, Apple Pay, Android Pay, Stripe or one of the following credit card payment methods – Visa, Mastercard, American Express, Switch, Solo, Delta and Electron.
2.2 Clinic payments are taken in full at the time of booking a nutrition/wellness consultation.
A full refund is available if cancellation notice is given 7 days prior to your appointment. If there is a need to reschedule, this can be made no later than 72 hours prior to your appointment. Notice given any later than these specified time frames will result in only 50% of your payment being refunded. No refunds will be given to no shows.
If you cancel later than 72 hours before your appointment and this is due to illness, your appointment can be rescheduled. However, your appointment will take place via telephone/skype, if you feel you would still like a face-to-face appointment then an additional payment of £25 will be charged for clinic room fees.
3.1. ARDERE Limited will retain ownership of the goods until full payment has been made and funds have cleared.
4.1. The risk in the goods will pass to the Customer on delivery.
5.1 Product order cancellations: Should you have just placed your order and need to cancel, you have up to 20 minutes from the time of purchase to email us on our Contact Us page stating that you wish to cancel. We will then send you a cancellation form which you must complete so that we can process your refund. Our 20-minute period is capped at this as we aim to dispatch orders immediately so that you can enjoy your item as soon as possible.
5.2 Service cancellations: A full refund is available if cancellation notice is given 7 days prior to your appointment. If there is a need to reschedule, this can be made no later than 72 hours prior to your appointment. Notice given any later than these specified time frames will result in only 50% of your payment being refunded. No shows will not be refunded.
5.3 If you cancel later than 72 hours before your appointment and this is due to illness, your appointment can be rescheduled, however, your appointment will take place via telephone or Skype. If you feel you would still like a face-to-face appointment then an additional payment of £25 will be charged for clinic room fees.
6.1 Recorded Delivery: Monday – Saturday. Whilst orders are estimated to arrive within 2-3 working days (excluding bank or public holidays) please allow 5 working days before enquiring to the whereabouts of your goods with ARDERE.com, should you have not received them. Once the post office tracking confirms delivery of order, the customer will have been deemed to have accepted and received their ordered goods.
6.2 Any products not available at the time of your order will be sent to you, as soon as possible. ARDERE cannot be held responsible for delays in the delivery caused by any other third party.
6.3 ARDERE Limited will not be held responsible in the event of any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by the customer. The customer in purchasing any ARDERE Limited product whether through its website or any other outlet accepts that it will not hold ARDERE Limited liable for any damages whatsoever.
7.1 Orders are tracked and signed for, once the order has been signed for the customer will have been deemed to have accepted and received their ordered goods.
7.2 Any products not available at the time of your order will be sent to you, as soon as possible. ARDERE cannot be held responsible for delays in the delivery caused by any other third party.
7.3 ARDERE Limited will not be held responsible for international orders including the United States and Canada in the event of any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by the customer. The customer in purchasing any ARDERE Limited product whether through its website or any other outlet accepts that it will not hold ARDERE Limited liable for any damages whatsoever.
8.1 The Customer shall be deemed to have accepted the goods unless they notify the Seller within 14 days of their online receipt (this does not affect the customer’s statutory rights).
8.2 Items can only be returned for a refund if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any cellophane intact.
8.3 Unless the goods are faulty, you will be required to arrange and pay for the cost of returning the item(s) to us. Please ensure you use a tracked and signed-for delivery service and obtain proof of postage when you post the item(s). ARDERE will not be held responsible for any missing parcels on the customer’s behalf. It is the Customer’s responsibility to use a tracked or recorded delivery service and if their parcel should for any reason not reach us then the customer is to raise the issue with their chosen delivery service and track down the item(s), therefore we recommend retaining your tracking number. We reserve the right to refuse a refund if you have not followed the recommended returns instructions and we have not received the returned item(s).
8.4 If you selected a UK or EU delivery address and require a refund we will refund the price paid by you for the goods themselves (excluding postage) within fourteen (14) days of receiving your returned goods, provided that you have returned the goods to us within 14 days of delivery to you. If no such action has been taken to return the goods within 14 days, ARDERE shall consider the products being as described, of satisfactory quality and fit for their purpose and may not accept a return at a later date. The same rule applies to those who selected a delivery address which is outside the UK or EU, however, you have up to 30 days to return the unwanted item(s).
8.5 In cases where the return of good(s) is due to a defect or discrepancy in the order, the Customer is entitled to a full refund or replacement. We will also refund the delivery charge for sending the item to you and the cost incurred by you for returning the item. Please note that as permitted by law, the maximum refund on delivery cost will be the least expensive delivery method we offer. For example, if we offer delivery of goods within 3-5 days at one cost but you choose to have the goods delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option. The faulty or damaged product must be returned to ARDERE as soon as possible. Please ensure you obtain proof of postage, as without this we are unable to refund you the cost of the postage.
8.6 Please note that if you made your purchase through a partnered retail location, such as a department store, then any return will need to be made in accordance with the returns/cancellation policy of the relevant retailer and should not be returned directly to us.
8.7 To obtain a returns form please request one via our Contact Us page stating your order number, item(s) that you are returning, along with the reason. You will then be sent the form which details the instructions for your return.
9.1 The information contained on ARDERE Limited website (the “Service”) is for general information purposes only. ARDERE Limited assumes no responsibility for errors or omissions in the contents on the Service.
9.2 In no event shall ARDERE Limited be liable for any special, direct, indirect, consequential, or incidental damages whatsoever, whether in an action of contract, negligence or other tort, arising out of or in connection with the use of the Service or the contents of the Service. ARDERE Limited reserves the right to make additions, deletions, or modification to the contents of the Service at any time without prior notice. ARDERE Limited does not warrant that the website is free of viruses or other harmful components.
9.3 This website (ARDERE.com) offers wellbeing, health, fitness and nutritional information and is for educational purposes only. You should not rely on this information as a substitute for, nor does it replace professional medical advice, diagnosis, or treatment.
10.1. Any information passed through to ARDERE is managed in accordance with the Data Protection Act 1998 (registration number ZA269867).
11.1. These terms and conditions are governed and shall be interpreted in accordance with English Law. Any person attempting to make fraudulent credit card transactions will be prosecuted with no exception.
12.1. If you wish to complain about any matter in respect of the goods please contact customer services using our contact us form.
13.1. ARDERE will not be responsible or liable for your use of any other websites which may be accessed via links within this website. ARDERE does not control these websites and is not responsible for their content.
13.2. An external site that links to our website (i) may link to, but not replicate, our Content; (ii) may not imply that we are endorsing such website or its services or products; (iii) may not misrepresent its relation with us; (iv) may not contain content that could be construed as distasteful, obscene, offensive or controversial, and may contain only content that is lawful and appropriate for all ages; (v) may not portray us or our products or services, in a false, misleading, derogatory or otherwise offensive or objectionable manner, or associate us with undesirable products, services, or opinions; (vi) may not use any Trademark without express written permission. We may, in our sole discretion, request that you remove any link to the website, and upon receipt of such request, you shall immediately remove such link.
15.1. All content available on the website, including, but not limited to, text, graphics, logos, button icons, images, audio clips, data compilations, and software, and the compilation thereof (collectively, the “Content”) is the property of ARDERE Limited. The trademarks, logos and ‘ARDERE’ brand name displayed on the website are the registered marks of ARDERE Limited.
16.1. When you transmit, upload, post, email or otherwise make available data, text, software, music, sound, photographs, graphics, images, videos, messages or other materials “User Content” on the website, you are entirely responsible for such User Content. This means that all third parties, and not we, are entirely responsible for all User Content that they post to the website.
17.1. While ARDERE takes all reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and ARDERE will not be responsible for any errors or omissions or for the results arising from the use of such information.
17.2. While ARDERE takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.