The Customer shall be deemed to have accepted the goods unless they notify the Seller within 14 days of their online receipt (this does not affect the customer’s statutory rights).
Items can only be returned for a refund if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any cellophane intact.
Unless the goods are faulty, you will be required to arrange and pay for the cost of returning the item(s) to us. Please ensure you use a tracked and signed-for delivery service and obtain proof of postage when you post the item(s). ARDERE will not be held responsible for any missing parcels on the customer’s behalf. It is the Customer’s responsibility to use a tracked or recorded delivery service and if their parcel should for any reason not reach us then the customer is to raise the issue with their chosen delivery service and track down the item(s), therefore we recommend retaining your tracking number. We reserve the right to refuse a refund if you have not followed the recommended returns instructions and we have not received the returned item(s).
If you selected a UK or EU delivery address and require a refund we will refund the price paid by you for the goods themselves (excluding postage) within fourteen (14) days of receiving your returned goods, provided that you have returned the goods to us within 14 days of delivery to you. If no such action has been taken to return the goods within 14 days, ARDERE shall consider the products being as described, of satisfactory quality and fit for their purpose and may not accept a return at a later date. The same rule applies to those who selected a delivery address which is outside the UK or EU, however, you have up to 30 days to return the unwanted item(s).
In cases where the return of good(s) is due to a defect or discrepancy in the order, the Customer is entitled to a full refund or replacement. We will also refund the delivery charge for sending the item to you and the cost incurred by you for returning the item. Please note that as permitted by law, the maximum refund on delivery cost will be the least expensive delivery method we offer. For example, if we offer delivery of goods within 3-5 days at one cost but you choose to have the goods delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option. The faulty or damaged product must be returned to ARDERE as soon as possible. Please ensure you obtain proof of postage, as without this we are unable to refund you the cost of the postage.
Please note that if you made your purchase through a partnered retail location, such as a department store, then any return will need to be made in accordance with the returns/cancellation policy of the relevant retailer and should not be returned directly to us.
To obtain a returns form please request one via our Contact Us page stating your order number, item(s) that you are returning, along with the reason. You will then be sent the form which details the instructions for your return.