Privacy & Cookies

We are committed to respecting your online privacy and value the relationship we have with you. We recognise your need for appropriate protection and management of any personally identifiable information (“Personal Information”) you share with us. “Personal Information” means any information that may be used, either alone or in combination with other information, to personally identify an individual, including, but not limited to, a first and last name, personal profile, a home or other physical address, an email address or other contact information.

The Privacy Policy explains how we use and protect any information that you provide ARDERE with when you use this website. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

By visiting www.ardere.com you are accepting and consenting to the practices described in this policy. We may change this policy from time to time by updating this page. Therefore, we encourage you to visit this section of our Site regularly in order to remain informed of any changes.

We do not store your password in “plain text”. It is encrypted and so we are unable to see what your password is. Because of this we cannot advise you of your password if it has been forgotten (but you can reset it via the reset password page). But this does mean that no one at ARDERE can see what password you choose to use for your account.

We will not sell or lease your personal information we collect about you, however we may share your personal information with third party service providers who perform services on our behalf based on our instructions. We do not authorise these service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. Examples of these service providers include entities that: process credit card payments; fulfil orders; provide web hosting and marketing services; and provide data cleansing and analytic services. In addition, we may disclose information about you if we are required to do so by law.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to ARDERE Limited, Unit 113, 9 Jerdan Place, London, SW6 1BE, United Kingdom.

Protecting your privacy is important to us, although no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. If you have any questions about security on the site, you can contact us at info@ardere.com.

For more information please see our Terms & Conditions.

The types of personal information we may collect from you and which you may provide to us includes: contact information (such as name, postal address, email address, and mobile or other phone number); age and date of birth; gender; username and password; payment information (such as your payment card number, expiry date, delivery address, and billing address); your online and in-store purchase history; product preferences; contact information for friends or other people you would like us to contact; and content you provide (reviews and comments).

Information collected via automated means

Our website and social media applications collect customer information by automated means, using technologies such as cookies and web server logs. We also use Google Analytics and therefore some of the Information that is included by automatic means may include (i) technical information, such as the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone settings, language settings, domain, operating system, platform or other system settings, and (ii) information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site, products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

We may use the information you provide to send you promotional materials or other communications; provide services to you; process your payment; create and manage your preferences and online account (including access to your online and in-store purchase history); respond to your enquiries; communicate with you about, and administer your participation in, special events, prize promotions, programmes, surveys and other offers; operate and communicate with you about our social networking; operate, evaluate and improve our business (including developing new products and services; enhancing and improving our services; managing our communications; analysing our products; performing data analytics; and performing accounting, auditing and other internal functions); and comply with applicable legal requirements, relevant industry standards and our policies.

Some of our site pages utilize “cookies”. A “cookie” is a small text file that may be used, for example, to collect information about site activity. Some cookies and other technologies may serve to recall Personal Information previously indicated by a site user. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can disable cookies by adjusting the appropriate settings on your browser. Please consult the help menu of your browser to learn how to do this. However, without cookies you may not be able to use all of the features of our website. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.

Our website may provide links to other websites for your convenience and information. These websites may operate independently from us. Linked sites may have their own privacy notices or policies, which we suggest you review if you visit any linked websites. To the extent any linked websites you visit are not owned or controlled by us, we are not responsible for the sites’ content, any use of the sites, or the privacy practices of the sites.

If you are a client of Lauren Windas (mBANT, CNHC), she holds some information about you. This document outlines how that information is used, who we may share that information with and how we keep it secure. Whilst this notice does not provide exhaustive detail, ARDERE Limited is happy to provide any additional information or explanation needed.

If more information is requested, enquiries should be sent to the business via our contact us form. ARDERE Limited keeps its Privacy Notice under regular review and this Privacy Notice was last reviewed in July 2018.

How Our Clinic Works

As part of our business we provide nutritional therapy services to clients to improve their health through diet and lifestyle interventions. We focus on optimising physical and mental health and chronic health conditions, whilst also paying attention to preventative healthcare.

Through our clinical consultations, dietary and lifestyle analysis and functional testing, our aim is to understand the underlying causes of your health concerns which we will seek to address through personalised dietary therapy, lifestyle advice and relevant supplementation.

How We Obtain Personal Data Provided by Clients

You may be providing us with personal data in the following ways:

• Completing a health and dietary questionnaire
• Signing a terms of engagement form on the questionnaire
• During a private nutritional therapy consultation
• Through telephone, email or by post
• Through credit card and/or online payment

This may include the following information:

• Details such as name, address, contact details and next of kin
• Details of referrals and appointment requests
• Health information which includes previous medical history, lifestyle, dietary, supplement and medicine details, biochemical test results, clinic notes and improvement plans
• GP contact information
• Bank details

This information is used to provide you with direct healthcare. This means that the legal basis of our holding your personal data is for legitimate interest.

Following completion of your healthcare we safely retain your personal data for the period defined by our professional association (BANT) and registrant body, CNHC. This enables us to process any complaint you may make. In this case the legal basis of our holding your personal data is for contract administration.

Information We Get From Other Sources

We may obtain sensitive medical information in the form of test results from biochemical testing companies. We use this information in order to provide you with direct healthcare and advice. This means that the legal basis of our holding your personal data is for legitimate interest.

We may obtain sensitive information from other healthcare providers.  The provision of this information is subject to you giving us your express consent. If we do not receive this consent from you, we will not be able to coordinate your healthcare with that provided by other providers which means the healthcare provided by us may be less effective.

How We Use Your Personal Data

We act as a data controller for use of your personal data to provide direct healthcare. We also act as a controller and processor in regard to the processing of your data from third parties such as testing companies and other healthcare providers.  We act as a data controller and processor in regard to the processing of credit card and online payments.

We undertake at all times to protect your personal data, including any health and contact details, in a manner which is consistent with our duty of professional confidence and the requirements of the General Data Protection Regulation (GDPR) concerning data protection.  We will also take reasonable security measures to protect your personal data storage.

We may use your personal data where there is an overriding public interest in using the information e.g. in order to safeguard an individual, or to prevent a serious crime.  Also where there is a legal requirement such as a formal court order. We may use your data for marketing purposes such as newsletters but this would be subject to you giving us your express consent. This is achieved through you signing up to our mailing lists via the website.

Do you share my information with other organisations?

We will keep information about you confidential.  We will only disclose your information with other third parties with your express consent with the exception of the following categories of third parties:

• Our registrant body, CNHC and our professional association, BANT, for the processing of a complaint made by you
• Anyone to whom we may transfer our rights and duties under any agreement we have with you
• Any legal or crime prevention agencies and/or to satisfy any regulatory request (eg, CNHC) if we have a duty to do so or if the law allows us to do so

We may share your information with supplement companies and testing companies as part of providing you with direct healthcare.  We will not include any sensitive information.

We will seek your express consent before sharing your information with your GP or other healthcare providers.  However if we believe that your life is in danger then we may pass your information onto an appropriate authority (such as the police, social services in the case of a child or vulnerable adult, or GP in case of self-harm) using the legal basis of vital interests.

We may share your case history in an anonymised form with our peers for the purpose of professional development.  This may be at clinical supervision meetings, online forums, and through publishing in medical journals, trade magazines or online professional sites.  We will first seek your explicit consent before processing your data in this way.

What are your rights? 

 Every individual has the right to see, amend, delete or have a copy, of data held that can identify you, with some exceptions. You do not need to give a reason to see your data.

If you want to access your data you must make a subject access request in writing to ARDERE Limited.  We shall respond from the point of receiving the request and all necessary information from you.

Our response will include the details of the personal data we hold on you including:

• Sources from which we acquired the information
• The purposes of processing the information
• Persons or entities with whom we are sharing the information

You have the right, subject to exemptions, to ask to:

• Have your information deleted
• Have your information corrected or updated where it is no longer accurate
• Ask us to stop processing information about you where we are not required to do so by law or in accordance with the BANT and CNHC guidelines.
• Receive a copy of your personal data, which you have provided to us, in a structured, commonly used and machine readable format and have the right to transmit that data to another controller, without hindrance from us.
• Object at any time to the processing of personal data concerning you

We do not carry out any automated processing, which may lead to automated decision based on your personal data.

If you would like to invoke any of the above rights then please email via our Contact Us form. 

How do I know my data is safe?

As with all those in the health sector, we have to follow the common law duty of confidence, which means that where identifiable information about you has been given in confidence, it should be treated as confidential and only shared for the purpose of providing direct healthcare. We will protect your information, inform you of how your information will be used, and allow you to decide if and how your information can be shared.

We also ensure the information we hold is kept in secure locations, restrict access to information to authorised personnel only and protect personal and confidential information held on equipment such as laptops. We ensure external data processors that support us are legally and contractually bound to operate and prove security arrangements are in place where data that could or does identify a person are processed.

How long do you hold confidential information for? 

 All records held by ARDERE Limited will be kept for the duration specified by guidance from our professional association BANT.

Website Cookies 

 We do not make use of cookies to collect any private or personally identifiable information. The technical platform of this website uses cookies solely to aid the proper technical functioning of the website. The cookies used contain random strings of characters alongside minimal information about the state and session of the website – which in no way collects or discloses any personal information about you as a visitor.

Advanced areas of this site may use cookies to store your presentation preferences in a purely technical fashion with no individually identifiable information. Note also our statement on analytics software below – as analytics software also uses cookies to function.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout

Analytics 

 Like most websites, we make use of analytics software in order to help us understand the trends in popularity of our website and of different sections. We make no use of personally identifiable information in any of the statistical reports we use from this package. We use an analytics package called Google Analytics who provide details of their privacy policy on the Google website.

Complaints

If you have a complaint regarding the use of your personal data then please contact us by emailing info@ardere.com and we will do our best to help you.

If your complaint is not resolved to your satisfaction and you wish to make a formal complaint to the Information Commissioner’s Office (ICO), you can contact them on 01625 545745 or 0303 1231113.